Right of Withdrawal (EU)
Right of Withdrawal (Return Policy)
This information explains your rights and limitations under the EU Consumer Rights Directive (2011/83/EU) and §355 of the German Civil Code (BGB) concerning withdrawal from a purchase made on XDolls24.com.
1. General Right of Withdrawal
As a consumer within the meaning of §13 BGB, you generally have the right to withdraw from a purchase contract within 14 days without giving any reason. However, due to the nature of our products (erotic and hygiene-sensitive goods), this right is subject to specific legal exceptions.
2. Legal Exceptions for Hygiene and Custom Products
According to §312g (2) No. 3 and No. 1 BGB, the right of withdrawal does not apply to:
- Products that are manufactured or customized individually according to customer specifications (e.g. body type, color, hair, eyes, height, material).
- Products that are not suitable for return for health protection or hygiene reasons, if the protective seal has been removed or the item has been used.
Since every sex doll sold on XDolls24.com is a custom-made hygiene product produced according to the buyer’s specifications, the right of withdrawal is excluded once production begins or the hygiene seal is broken.
3. Withdrawal Period (Before Production Starts)
You may still withdraw from your order before production has started — typically within a few hours after placing the order — provided your custom doll has not yet entered the production phase.
To exercise your right of withdrawal (if applicable), you must inform us clearly via email at: [email protected]
4. Consequences of Withdrawal
If you withdraw from the contract before production starts, we will refund all payments received from you, including delivery costs (except additional costs resulting from your choice of a non-standard delivery method), within 14 days of receiving your cancellation notice.
The refund will be made using the same payment method you used for the original transaction unless otherwise agreed. No fees will be charged for this refund.
5. Loss of the Right of Withdrawal
The right of withdrawal expires prematurely if:
- The production of your customized doll has started.
- The product has been delivered sealed and the seal has been removed after delivery.
- The doll or any intimate component (vaginal insert, oral or anal part) shows signs of use.
These rules exist to protect the health and hygiene of our customers, as returned used or opened products cannot be resold for sanitary reasons.
6. Damaged or Defective Items
In the unlikely event that your product arrives damaged or defective, please contact us immediately within 48 hours of delivery with photos of the issue. Verified factory defects or transport damage will be replaced or repaired at no cost.
7. Contact for Withdrawal or Complaints
XDolls24.com
Eichendorffstr 2a
57518 Betzdorf, Germany
Email: [email protected]
⚠️ Important Hygiene Notice
For health and safety reasons, we cannot accept returns or cancellations once a doll has been produced, opened, or used. Please ensure your order specifications are correct before confirming your purchase.
Last updated: 08 October 2025