FAQ
Frequently Asked Questions (FAQ)
Welcome to the XDolls24.com FAQ section. Here you’ll find answers to the most common questions about our realistic sex dolls, shipping, customization, privacy, and aftercare. If you have any other inquiries, feel free to contact us at [email protected].
1. Are your dolls legal to own and import in the EU?
Yes. All dolls offered at XDolls24.com comply with EU safety and import standards. They are sold strictly as adult collectibles and companions for personal use by adults over 18 years of age. We do not sell or promote any illegal or underage content.
2. What materials are your dolls made of?
Our dolls are made from premium-grade silicone or TPE (Thermoplastic Elastomer) materials. Both options provide ultra-realistic skin texture and elasticity. Silicone offers the most durable, detailed finish, while TPE feels softer and warmer to the touch.
3. How is my order packaged and delivered?
We ship worldwide in 100% discreet packaging. There are no visible logos, images, or text revealing the contents. Each order is delivered in a plain, sturdy box for your privacy. All packages include full tracking and insured delivery.
4. How long does shipping take?
Average production and shipping times are:
- Germany & EU: 7–14 business days
- UK & Switzerland: 10–16 business days
- Worldwide: 15–25 business days (depending on customs)
5. Can I customize my doll?
Yes, absolutely! You can choose from different options including height, bust size, hair color, skin tone, eye color, and body type. Some models also offer custom faces or premium skeleton upgrades for enhanced flexibility.
6. How do I clean and maintain my doll?
To ensure long life and hygiene:
- Clean after every use with warm water and mild antibacterial soap.
- Dry gently with a soft towel and apply renewal powder or corn starch to maintain smoothness.
- Store in a cool, dry place away from direct sunlight.
7. Do you offer refunds or returns?
Every doll is custom-built upon order to meet your chosen specifications. Therefore, we cannot accept returns once manufacturing has started, unless there is a verified defect or damage upon arrival. Please inspect your order immediately after delivery and contact us if any issues occur.
8. Is my personal data secure when ordering?
Yes. We use SSL encryption, GDPR-compliant data handling, and secure payment gateways to ensure your personal information remains private. Your order details and identity are never shared or sold to third parties.
9. What payment methods do you accept?
We currently accept:
- Bank Transfer (EU SEPA)
- Credit / Debit Cards
- Crypto Payments (via secure provider)
10. How can I contact customer support?
You can reach our friendly support team anytime by email: [email protected] We typically respond within 24 hours (Mon–Fri).
Last updated: 08 October 2025